FAQ
Welcome to our FAQ section! We're here to help answer any questions you may have about our products and services. Please browse through our FAQs to find the answers you're looking for. If you can't find what you need, feel free to contact us and we'll be happy to assist you.
How long until I receive my order?
Delivery times for orders vary depending on the shipping address. As a result, we cannot provide a specific delivery time frame for all orders. However, we will provide an estimated delivery date during the checkout process once you enter your shipping address.
In most cases the delivery times are the following:
- Standard (4-7 business days)
- Expedited (2-3 business days)
- Priority (1-2 business days)
We apologize that we cannot ship international orders at this time. But no worries! You can still order your favorite Xclusive product through our Amazon Store.
Can I cancel or refund my order?
Yes, you can. Keep in mind you need to match the requirements. For more information please visit our dedicated refund policy.
What are the requirements for free shipping?
To qualify for free shipping, your cart total must be $50 or more. The free shipping option will be automatically applied during checkout once the minimum order value has been met.
What material are the wallets made of?
Our wallets are made from the finest quality PU-leather and aluminum, providing sturdiness and durability for long-lasting use.
How many cards fit in the deluxe wallet?
The deluxe wallet can hold up to 6 cards in the slider and 4 to 6 cards in the interior pockets. There's also enough space in the pockets for the wallet tracker.
How do you recommend organizing the wallet?
We suggest placing the most frequently used cards in the metal card holder on the first and last spot, while keeping the driver's license and less frequently used cards in the interior pockets. Additionally, we recommend placing your tracker in the interior pockets for safekeeping.
How do trackers work?
Trackers connect to your phone via Bluetooth through the iTrackEasy app, where you can manage your devices and set the default options.
You can trigger an alarm on the card by using your phone or make your phone ring by pressing the button on the card (it works both ways). Don't forget you need to be within bluetooth range. It functions similarly to the "Find My iPhone" feature. If the tracker is out of Bluetooth range, it will display a map of the last known location.
How long does the battery of the trackers last?
Our trackers come with a built-in battery that lasts approximately 2 years and does not require charging.